Terms and Conditions

Returns

1. How can I initiate a return?

Go to the ‘Order History’ tab in the ‘My Account’ section and select the item(s) you want to return.
Click on the ‘Return’ button.
Select your reason for returning the item and confirm your return request.

You will have to share your order number (from the order confirmation email or SMS) with us, along with the reason for your return. Note that returns are not allowed for certain categories (e.g.: Innerwear & Lingerie); this information is displayed under the Returns tab on the product page.

2. What is the time period within which I can return a product?

The window within which you can return a product varies as per partner brand policy. This information is available under the Returns tab on the product page.

3. When are returns not possible?

Returns are not possible in cases where the brand/seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after return timeline has lapsed.
If you’ve shopped on TATA CLiQ Luxury, here are some products we can’t take back at all:

Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons
Perfumes, personal and beauty care products, as mandated by the seller
Products that have already been used or installed, as mandated by the seller
Products that have been tampered with or are missing serial numbers, as mandated by the seller
Personalised/engraved items, as mandated by the seller.

For complete details please refer to our Returns Policy here .

4. What are self-courier returns?

Unfortunately, if a pick-up facility is not available for your pin code, we will request you to courier the products you want to return to us. Please share your airway bill details/copy with us, and we’ll refund the courier charges to you as per the returns policy, after the product has passed our quality checks..

5. How should I pack my product for the return?

When you return a product, please ensure that it is in its original condition and original packaging. Also include the original box, as part of the return package. We can’t refund or exchange products if their tags/labels or seals have been tampered with – so do be careful. If you need the product code, it’s mentioned on the barcode label on the tag.

6. Can I get a replacement for the product I’ve ordered?

In case you do not find the product to your satisfaction and want to return or replace it, so get in touch with TATA CLiQ Luxury Care for assistance.

7. Can I return a part of my order?

Yes, you can. To return part of your order:

Go to the ‘Order History’ tab in the ‘My Account’ section.

Select the product(s) you would like to return.

Returns cannot be made for orders placed using a combination offer or which were placed as a part of a single product (multi-packs).

8. When I return a product, do I have to return the free gift that I got with it?

Yes. Any freebies or combo offers that were received with an order will also need to be returned along with the original product.

9. What is the pick-up process for the return of a product?

It takes 24-48 hours to process a return request, once we receive it from you. If your request is accepted, a pick-up will be arranged in 3-5 working days, depending on your location.

10. Can I cancel my return request and choose to keep the product?

Please get in touch with TATA CLiQ Luxury Care for assistance in such a case. Alternatively, you can inform our logistics partner of your decision to keep the product when he comes to pick it up.

11. This is not what I ordered. How do I replace it?

If all or part of your order does not match the product description, please get in touch with TATA CLiQ Luxury Care as soon as possible with images of the product received. You can also initiate a return.

12. What is the time frame within which I can initiate a return?

Please refer to the Returns tab mentioned on the product page.

13. When are refunds possible?

A refund is possible if the product is returned under the conditions prescribed in our Returns Policy found under the Returns tab on the product page, and meets our quality check. If all or part of an order is cancelled, we will refund the amount paid, along with any taxes or shipping charges.

14. Will I receive a refund for the shipping charges if I choose to return / cancel my order?

In the event of order cancellations, a complete refund inclusive of shipping charges will be processed. However, for returns, only the product amount will be refunded.

15. What is the mode of payment for refunds?

In case of pre-paid transactions, we will refund the amount to the account used to place the original order. In case of a COD order, TATA CLiQ Care Luxury will get in touch to collect your bank account details and then process the refund. You will receive your refund amount within 7 business days after we receive the product and complete our quality checks.

16. What are the steps to receive a wire-transfer of the refund amount?

In case of a COD order, TATA CLiQ Luxury Care will get in touch with you to collect your bank account details, which will help us process the refund to your account. Refunds cannot be made to third party accounts. This means that the name on your TATA CLiQ Luxury account and bank account must match.

17. Can I change the mode of payment for my refund?

The refund amount will be transferred via NEFT transfer to the account that was used to pay for the order. In case of a COD order, we will refund the amount via NEFT transfer to your bank account as well. If the transaction fails, we will get in touch with you for alternate bank account details.

18. How will I know that my refund has been initiated?

We will send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days after receiving the notification, depending on your bank/mode of transaction.

19. I still haven’t got my refund. Why?

On the off-chance that there is a delay in your refund, please get in touch with TATA CLiQ Care Luxury and we will ensure a quick resolution.